What's new

Welcome to XFWORLD.NET

Join us now to get access to all our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, and so, so much more. It's also quick and totally free, so what are you waiting for?

RSS FEED Reply to Email Address in Support Requests

Maldinor

Maldinor

Site Owner
Staff member
Administrator
Moderator
IPS Coder
xenForo Coder
Joined
Sep 17, 2020
Messages
6,174
Reaction score
1,998
Points
246
Location
UK
Website
xfworld.net
We have the following issue we would like to address. Some of the support desk emails that come to Invision Community Support Requests come from our internal email address but they contain a "reply to" address of the user. For example, these types of requests come from [email protected] but the reply to email address is [email protected]. The support system picks up the user as [email protected]. Thus replying to the request does not end up in the user's email box. Is it possible to pick up the reply-to email address and add it to the CC field or make it the primary address that our reps can reply to?

Continue reading...
 
Top Bottom