• Add category option to alert email addresses when a ticket is opened in that category.
• Add priority option to alert email addresses when a ticket is opened with that priority.
• Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
• When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
• Assorted improvements and fixes for anonymised ticket messages.
• Emails that fail to be parsed are no longer deleted.
• Skip triggering escalations when a reply is made via escalation.