Tickets: Help Desk and Knowledge Base 2.9.2

[Jammin]

Jammin submitted a new resource:

Tickets 2.8.1 - Tickets 2.8.1

This add-on is not affiliated with XenForo Ltd.

Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.

Features:

• Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
• Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from them.
  • ...

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[Jammin]

Jammin updated Tickets 2.8.1 with a new update entry:

Tickets 2.9.0

• Add category option to alert email addresses when a ticket is opened in that category.
• Add priority option to alert email addresses when a ticket is opened with that priority.
• Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
• When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
• Assorted improvements and fixes for anonymised ticket messages.
• Emails that fail to be...

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[Jammin]

Jammin updated Tickets 2.9.0 with a new update entry:

Tickets: Help Desk and Knowledge Base 2.9.2

Version 2.9.2

• Fix "Call to a member function setAsSaved() on false" error.

Version 2.9.1

• Allow staff users to set a separate signature for help desk replies.
• Display open and total ticket counts on the category list when viewing the ticket queue.
• Add a style property to toggle how ticket counts should be displayed on the category list.
• Fix not being able to delete attachments from ticket messages.
• Fix not being able to unlock locked...

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